Our Returns Policy
We know how important it is to get a bra that fits you correctly, so our Returns and Exchange Policy enables you to exchange your bras for a different size, if the size you buy does not fit. If you are unsure on whether your bra fits properly, then we would suggest that you read our Fitting Guide for more advice. If you would like to exchange the bra you have purchased, for another size, then you are welcome to do so, we do not charge any extra for postage to send your exchange item. You will, however, still be responsible for paying for returning your goods to us.
If you are unhappy with the goods you have received for any reason, they can be returned us within 14 days of your order being dispatched. The goods must be returned with their tags intact, and if it was received in packaging this must be unopened. All goods must be unworn, clean, unwashed, and returned in the same condition in which they were received.
We do not offer a pre-paid returns service so please ensure you get Proof of Postage (free from the Post Office) or send the package back via a Tracked service to:
The Fitting Room - Returns
49 Aston End Road
Aston, Stevenage
SG2 7EX
United Kingdom
Returns Period
Our normal returns period is 14 days from the date of confirmed dispatch. We have an exception for Christmas and Valentines Day to allow for the exchange of ill fitting and unwanted items after the items have been received.
Christmas:- Return deadline 14th January
Valentines Day:- Return deadline 1st March
Return of goods bought using a discount code:
Any returns will be subject to an adjustment if a code has been used when purchasing them on the website. If a voucher for a minimum spend has been used, and the return brings your total spend to under the threshold for the voucher to be used, then the discount originally given will be deducted from your refund.
Matching Sets
Should you buy a matching set (ie. bikini top/bra and brief) and you are unhappy with the fit of the bra/top, then you are welcome to return the set. However, to be able to continue to offer this policy we ask that you do not remove any brief or pant from the packaging it was received in, nor should you remove any tag, or try the item on, until you are 100% happy with the fit of the bra/top and are sure that you will be keeping it. Should you return any brief/pant that does not meet this criteria, the item will be returned to you and no refund will be given.
Gift Boxes & Delivery Charges
Gift box and delivery charges will not be refunded, and gift boxes will not be replaced.
Your Refund
Please use the form enclosed in your package to return the items and obtain free proof of postage from the post office. We do not have a free returns service so you will have to pay for return postage. If you would like a replacement and the cost of this is more than you paid for original item then the difference will have to be paid before your replacement is sent. Any refund due will be sent to you in the same method that your payment was made. This will be processed within 7 days of your return arriving with us.
*Exclusions
Unfortunately we cannot offer a returns policy on hosiery, briefs, thongs or bikini bottoms for hygiene reasons, so please ensure you order the correct size, colour and style.
THESE CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.